Privacy Policy

Last updated: 18 October 2025

At Well Patches Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website (www.wellpatches.store), purchase our products, or interact with us.

1. Who we are

Well Patches Ltd is registered in England 

2. Information we collect

We may collect and process the following types of data:

  • Identity Data – name, title, date of birth, gender.
  • Contact Data – billing address, delivery address, email address, phone number.
  • Transaction Data – details of payments, orders, and fulfilments.
  • Technical Data – IP address, browser type, time zone, operating system, and device information.
  • Usage Data – how you use our website, products, and services.
  • Marketing and Communication Data – your preferences for receiving marketing from us.

We never collect more data than necessary for the purpose it is used for.

3. How we use your data

We use your personal data to:

  • Process and deliver your orders.
  • Manage your account and payments.
  • Communicate with you about orders, updates, and promotions.
  • Improve our products, website, and services.
  • Comply with legal obligations.
  • We will only use your personal data where the law allows us to — for example, to fulfil a contract, with your consent, or to comply with a legal duty.

4. Marketing communications

You may receive marketing messages from us if:

  • you have purchased from us or asked for information; or
  • you have provided your consent.

You can unsubscribe at any time by clicking “unsubscribe” in any email or contacting hello.wellpatches@gmail.com.

5. Cookies

We use cookies to enhance your browsing experience, analyse traffic, and personalise content.
You can manage or disable cookies through your browser settings at any time.
See our Cookie Policy for details.

6. Sharing your data

We only share your personal data when necessary:

  • With trusted service providers (e.g. payment processors, delivery partners, IT support).
  • When required by law or to protect our rights.
  • With analytics or marketing tools, using anonymised or pseudonymised data.

We never sell your personal data to third parties.

7. Data storage and security

We use secure servers and encryption to protect your data.
Access is limited to employees and partners who need it for legitimate business purposes.
All data is stored in compliance with the UK GDPR and Data Protection Act 2018.

8. Data retention

We retain personal data only as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.

9. Your rights

Under UK data protection law, you have the right to:

  • Access your personal data.
  • Correct any inaccurate information.
  • Request erasure of your data.
  • Object to processing or withdraw consent.
  • Request data portability to another service provider.

To exercise these rights, contact us at hello.wellpatches@gmail.com.
We may need to verify your identity before processing your request.

10. International transfers

If we transfer data outside the UK or EEA, we ensure it is protected by appropriate safeguards (e.g. Standard Contractual Clauses or adequacy decisions).

11. Third-party links

Our website may include links to external sites. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies before sharing data.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Last updated: 18 October 2025.

13. Contact us

If you have questions about this Privacy Policy or how we handle your personal data, please contact:
📧 hello.wellpatches@gmail.com